Shipping policy
At Outdoor World Direct, we are committed to delivering your outdoor equipment safely, efficiently, and with full transparency. From the moment you place an order to the time it arrives at your door, we work to ensure a smooth and reliable shipping experience.
1. Order Processing Time
All orders are processed within 4–7 business days before shipment.
During busy periods or promotional seasons, processing times may take slightly longer. Every item is carefully checked and securely packed before being dispatched to ensure it arrives in excellent condition.
2. Shipping Methods & Delivery Time
We offer two reliable international shipping options:
Standard Shipping (DHL / FedEx)
- Delivery time: 7–14 days
- Shipping fee: $12.95
- Includes tracking for real-time updates
Free Shipping (EMS)
- Delivery time: 12–24 days
- Free for orders over $50
- Tracking available for all shipments
3. Shipping Coverage
We ship worldwide, excluding Asia and remote regions.
If your location cannot be serviced, you will be notified during checkout before completing your order.
4. Shipping Fees & Free Shipping Threshold
- Standard DHL/FedEx shipping fee: $12.95
- Free EMS shipping for orders over $50
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment at any time until delivery.
6. Delivery & Signature
For security reasons, some orders may require a signature upon delivery.
Please ensure someone is available at the delivery address to receive the package.
7. Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are not included in the product or shipping cost and are the responsibility of the customer.
8. Delays & External Factors
While we work with trusted carriers such as DHL, FedEx, and EMS, delivery times may occasionally be affected by customs clearance, weather conditions, or other external logistics delays beyond our control.
9. Contact Us
If you have any questions about shipping or your order, please contact us:
Email: service@outdoorworldus.com
Website: outdoorworldus.com
Address: One Microsoft Way, Redmond, WA 98052, United States